Contact Us

Carnegie & Malvern Medical Centre

1036 Dandenong Road, Carnegie, Victoria 3163

T: (03) 9572 2211
F: (03) 9572 2112

www.cmmc1036.com.au

Clinic Hours
Monday- 8:30AM–8PM
Tuesday- 8:30AM–8PM
Wednesday- 8:30AM–5:30PM
Thursday- 8:30AM–6PM
Friday- 8:30AM–8PM
Saturday- 9AM–3PM
Sunday- 10AM–2PM

*** Please note these consulting times may be subject to change without notice ***

Communication with our doctors:

Doctors are available over the phone for urgent enquires. URGENT CALLS are attended to immediately by the doctor. Non urgent calls are usually returned on the same day. A message will be taken for the doctor to call you back if they are unavailable on the day. If you need to discuss anything with the doctor an appointment should be made to see them in person. Email is available for general enquires, any requests for scripts, referrals etc an appointment is required to be made with the doctor.

Recall & reminder system:

As a service to our patients, we maintain a system to remind patients of routine tests, checkups or other preventative health issues via phone message, letter or phone. We also participate in National/State register and reminders. If you do not wish to receive reminder letters, please advise your doctor.

Language difficulties:

If a language other than English is spoken, please bring a family member or a friend to interpret (if acceptable to you) or an interpreter can be organised. Some of our doctors and reception staff speak Mandarin, Cantonese, Indonesian and Malaysian

Prescriptions:

Your medication should be reviewed on a regular basis. Repeat prescriptions can be arranged at doctor’s discretion without seeing a doctor. Fees may apply. It is the general policy of the clinic that drugs of addiction will not be prescribed. It is a requirement that people who are ‘doctor shopping’ or suspected of medication abuse are to be referred to the appropriate authorities for assistance.

Test results:

Test results are generally available after three working days by making an appointment to see your doctor. In some cases the doctor may ring you to discuss your results. Pap-smear results will be phoned to you in a case of an urgent abnormality but as a general policy doctors will not provide test results over the phone.

Referrals:

Referrals to specialists are to be requested at the time of consultation. This is to ensure that the current, relevant medical information is transferred to the specialist.

Feedback:

Feedback is always welcome. If you have a complaint or suggestions to improve our service please inform the receptionist on duty or request a feedback/complaint form from reception staff. If dissatisfied with the way your complaint was resolved, please contact the Health Services Commissioner on 1300 582 113. Or you can contact them online or by mail to 26/570 Bourke St, Melbourne VIC 3000

Patient Health Information:

Patients can access their medical records and copies of investigation results are available after discussion with the doctor. Please make an appointment for this to occur. This clinic adheres to a strict privacy policy which is available on request from our receptionists. Patient information will only be shared with authorised personnel e.g. other health professionals and only with the patient’s consent to do so.